Privacy Policy

1. Information We Collect

We may collect the following types of information:

Information You Provide to Us

Contact details, such as your name, mailing or service address, email address, and phone number, when you fill out our contact form, request a free air test, or call or email us.
Order and payment information when you purchase supplies, accessories, or services through our online store or in person, such as billing address, shipping address, and payment card details (processed by our payment provider — see "Third-Party Service Providers" below).
Information about your home or service needs that you choose to share with us, such as details relevant to scheduling a repair, air test, or equipment demonstration.
Any other information you voluntarily provide, such as messages, reviews, or communications with our staff.

Information Collected Automatically

Technical data such as your IP address, browser type, device type, operating system, and referring/exit pages.
Usage data such as the pages you view, links you click, and the date, time, and duration of your visit.
Information collected through cookies and similar tracking technologies (see "Cookies and Tracking Technologies" below).

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries, schedule free air tests, service appointments, or consultations, and otherwise communicate with you;
Process and fulfill orders for products or supplies, including payment processing, shipping, and order confirmations;
Provide customer support and respond to questions or complaints;
Send you information about our products, services, promotions, or updates, where you have consented to receive such communications;
Maintain, improve, and analyze the performance and security of our Site;
Comply with legal obligations and enforce our policies and agreements.

3. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies are small data files stored on your device. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the Site may not function properly without them.

We may use third-party analytics tools (such as Google Analytics) to help us understand how visitors use the Site. These providers may use their own cookies to collect information about your use of the Site over time.

4. Third-Party Service Providers

We work with trusted third-party companies to help operate our business and Site, including:

E-commerce and payment processing providers (such as our online store platform and its payment processors), which handle payment card information securely on our behalf. We do not store your full payment card details on our own servers.
Website hosting, analytics, and email service providers.
Shipping and delivery providers for order fulfillment.

These providers only have access to the information necessary to perform their functions and are not permitted to use your information for any other purpose.

5. How We Share Your Information

We do not sell your personal information. We may share your information:

With the third-party service providers described above, to operate our business and fulfill orders;
With Aerus-affiliated dealers, distributors, or manufacturers where necessary to fulfill warranty service, repairs, or product support;
If required to do so by law, subpoena, or other legal process, or to protect the rights, property, or safety of our business, customers, or others;
In connection with a business transfer, such as a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, and comply with our legal obligations.

8. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, such as the right to request access to, correction of, or deletion of your personal information, and the right to opt out of marketing communications. To exercise any of these rights, please contact us using the information below.

If you no longer wish to receive marketing emails or texts from us, you may unsubscribe using the link provided in our emails or by contacting us directly.

9. Children's Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Links to Other Websites

Our Site may contain links to third-party websites, including social media platforms and our online store. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Effective Date." We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Aerus of Denville
445 NJ-53, Denville, NJ 07834
Phone: (973) 627-0991
Website: www.aerusofdenville.com